Back to Frameworks

RevenueReactor

Turning existing customers into a secondary revenue engine through precision adoption and strategic expansion playbooks.

Expansion
Retention

The Methodology

Engagement Architecture

To scale revenue from your existing base, you must first define your engagement models. RevenueReactor structures your CS organization into a tiered architecture-from white-glove High Touch to automated Tech Touch-ensuring every customer has a clear path to expansion.

Drive adoption & expansion through targeted plans.
Develop tiered strategies for each lifecycle stage.
Maximize user engagement and satisfaction as the primary growth lever.
High Touch

Enterprise / VIP

Dedicated resources and managed implementation for maximum strategic value.

Managed ImplementationDedicated ResourcesIndividual CoachingQBRs
Hybrid Touch

Mid-Market

Balanced human-assisted support and managed implementation workflows.

Human-assist onboardingTicket-based SupportCoaching Library AccessMRR focus
Low / Tech Touch

SMB / B2C

Scalable self-service and community-driven support models.

Self-guided OnboardingCommunity SupportGeneric NurtureAuto-renewal

The Four Pillars of the Reactor

Adoption & Retention

Implementing onboarding analytics and gamification to secure the substrate.

Expansion Playbooks

Persona-based nurture and referral programs to drive secondary revenue.

Health Monitoring

NPS surveys and health-monitoring signals to predict churn risking.

CS Ops Scaling

Coaching libraries and automated systems to scale the high-touch experience.

Ignite Your Secondary Revenue

Don't leave expansion to chance. Operationalize your growth with the RevenueReactor.

Request a Demo